Returns & Exchanges
At Primitive Labs Research, we stand behind the quality of our garments and offer a 30-day window for returns or exchanges on all unworn items in original packaging. We aim to ensure your laboratory-grade streetwear meets your exact specifications for fit and function.
Initiate Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Package
Place the items in their original polybags with all tags attached and include the printed packing slip inside the secure shipping box.
Ship Items
Attach the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Inspection
Once our warehouse receives your return, our team will inspect the garments for quality assurance and process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing